Providing business with a structured and effective process for delivering services in the least amount of time and at the lowest cost is the purpose of IT Service Management (ITSM), based on the ITIL methodology. Achieving these goals requires a Continual Service Improvement (CSI) service lifecycle that uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of those improvement efforts.
Quality organizations are constantly challenged to improve, increase efficiency, and maximize customer satisfaction and service value. Unfortunately, most organizations start to think about improvements only after major events impact their operations. Wells Technology Systems using a proven 7-step improvement process to identify what activities are measured, how they are measured, how they analyzed against business mission objectives and how improvements become a part of the optimized operational culture of your organization.
Agile
Development is a program management methodology that seeks to help teams respond to unpredictability through incremental, iterative work cycles, known as sprints, instead of using traditional lifecycle approaches such as waterfall. Scrum is the most popular way of introducing Agile development due to its simplicity and flexibility. It provides opportunities to assess the direction of a project incrementally and improve the development process throughout its lifecycle. The results of this approach greatly reduce both development costs and time to market. Teams can develop software at the same time they’re gathering requirements and prevent “analysis paralysis”. With shortened work cycles, it gives stakeholders recurring opportunities to calibrate releases for success in the real world.
Agile development helps companies build the right product.
Wells
Technology Systems has trained and certified Scrum Masters that can help retool you business development operations, delivering a product while critical market is still relevant and ensuring your team’s work doesn’t wind up on a shelf, never released.
The concept of business process reengineering (BPR) is to break down existing business processes and redesign core business functions to achieve dramatic improvements in productivity, cycle times and quality. The idea is to look at outcomes as they relate to mission objectives instead of just the activities performed. By incorporating improved process procedures with
Enterprise Resource Planning (ERP) software, companies can achieve new levels of productivity and better customer satisfaction.
Wells Technology Systems uses a set of best practices and methodologies based on the work of many well known scholars to refocus the company on customer value, enhance business workflow processes, reorganize business structures, rethink business objectives and strategy and incorporate technology to maximize productive capabilities. We have experience across a number of ERP tools that can help optimize your company, but we specialize in Open Source solutions that lower your cost of entry into a successful ERP solution.
Capturing Federal and State government business requires a specific talent and detailed experience dealing with the intricate procurement rules and procedures necessary to win contracts. Our Solution Architects and Technical writers have been supporting major government contractors for over 25 years, working on efforts from the low millions, well suited for small or disadvantaged businesses to large corporations pursuing major multi-billion dollar efforts.
Our experience spans many government agencies with extensive experience in the DoD, Intelligence Community, DHS, State and technical agencies like NOAA, FAA, and Department of Energy. Wells Technology
Systems specializes in creating solution architectures for proposal efforts and leading technical volume development.
